Refund policy

Last updated: October 21, 2026

Quick summary

Request an eligible return within 30 calendar days after delivery. Contact us before shipping a return. Approved eligible returns receive a prepaid label, with no restocking fee. Exchanges are not offered. Refunds go to the original payment method.

Full details

For a change-of-mind return, the item must be unused, undamaged, and include its listed accessories. Contact support@arukai.com with the order number and item details before mailing anything. We will provide the correct return address and instructions. Do not send returned goods to our business address unless instructed to do so.

If an item arrives damaged, defective, incorrect, missing parts, or materially different from its listing, contact us promptly with the order number and photos where available. We will review the issue and provide the appropriate next step. Keep the item and packaging until we respond.

For an approved eligible return, we provide a prepaid return label and do not charge a restocking fee. We do not offer exchanges. For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

If an order has not shipped and is canceled, we will refund it to the original payment method; the returned-item inspection timing above does not apply. Contact us promptly because an order already in fulfillment may not be cancelable.