Frequently Asked Questions
Last updated: October 22, 2026
Products and choosing
1. What does Arukai sell? Travel shoe bags, toiletry and cosmetic bags, cable organizers, luggage organizers, and travel document accessories. Check each listing for its options, approximate dimensions, and included items.
2. Are you the manufacturer? Arukai is the retailer for orders placed on this website. Makers may vary by product; we do not claim that Arukai manufactures a product unless its listing expressly says so.
3. How do I choose a bag or organizer? Start with the item you want to separate or organize, then compare the listing’s approximate dimensions and confirmed contents. Fit depends on the items you pack and how you arrange them.
4. Are dimensions exact? Where a listing says “Approx.” or “Estimated,” the measurement is an estimate. Compare it with your own items and allow for product and measurement variation.
5. What is included? Only the items expressly listed in the product description or confirmed option are included. Do not assume pictured accessories are part of the purchase unless the listing says so.
Shipping and orders
6. Where do you ship? The planned shipping area is the 50 U.S. states and Washington, DC. U.S. territories, APO/FPO addresses, and international destinations are outside that stated area. Alaska and Hawaii service and timing must be checked for the selected address before an order is accepted.
7. What does shipping cost? The planned rate is free Standard shipping with no minimum purchase. Confirm the rate shown at checkout before placing an order.
8. How long does processing take? The estimate is 1–2 business days, Monday through Friday, excluding U.S. federal holidays. Processing can take longer if an order needs clarification.
9. How long does delivery take? After the carrier accepts the parcel, Standard transit is estimated at 2–4 business days. With processing, the total estimate is 3–6 business days. These are estimates, not guaranteed delivery dates. Confirm Alaska and Hawaii timing for the destination.
10. How can I track an order? When tracking is available, we will send the tracking link to the email address used for the order. Carrier scans may take time to appear after handoff.
11. Can I cancel or change an order? Contact us as soon as possible with the order number. We will try to help before fulfillment begins. If an order has already shipped, use the return process instead. If a shipping delay changes the expected dispatch date, we will notify you so you can accept the revised estimate or cancel for a prompt refund.
Returns and refunds
12. When can I request a return? Contact us within 30 calendar days after delivery. Change-of-mind returns must be unused, undamaged, and include the listed accessories and packaging needed to identify the item. Contact us first for the return address.
13. How do I request a return? Email support@arukai.com or use the Contact page with your order number, the item, and the reason for the request. Wait for approval and return instructions before mailing anything.
14. Who pays for an approved return? For an approved eligible return, we provide a prepaid return label and cover the return shipping cost. Do not mail a return to the business address without our instructions.
15. Is there a restocking fee or exchange option? There is no restocking fee. Exchanges are not offered; an approved return is refunded to the original payment method.
16. When will I receive a refund? For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
17. What if an item is damaged, incorrect, or missing? Contact us promptly with the order number and clear photos of the item and parcel where available. We will review the issue and explain the next step. Do not discard the item or packaging until we respond.
Payment and privacy
18. Which payment methods can I use? During one recent U.S. guest checkout, the payment section showed Credit card, Shop Pay, and PayPal. Express checkout buttons also showed Shop Pay, PayPal, Google Pay, and Venmo. Options may vary by order and location; check the choices shown at checkout. Never email a full card number, security code, password, or one-time verification code. If a payment fails or appears duplicated, contact us and your payment provider before trying repeatedly.
19. How do I manage advertising cookies and privacy requests? Use the Your Privacy Choices page or email support@arukai.com for access, correction, deletion, portability, or opt-out requests. A cookie banner may not appear when you visit. The rights and choices available to you depend on your location and applicable law.
How can I contact Arukai? Email support@arukai.com, call (859) 328-4801, or use the Contact page. Please contact us with your question and order number, if applicable.